Marketing Means: Measuring the satisfaction of our planning customers

We want to provide the best possible service to customers who use planning services in the National Park. For this reason the National Park Authority has commissioned independent research agency Marketing Means to undertake a Planning Customer Satisfaction telephone survey on our behalf with planning applicants and agents, Parish/Town Councils and Local Councillors who have recently used the Authority’s planning service. At the same time the National Park Authority’s own research team will be running an online survey of planning consultees.

If you have submitted a planning application to the National Park Authority or recently used our planning service you may receive an email from Marketing Means in the week commencing 13 November inviting you to tell us about your experience – either online or in a telephone interview. We hope that you will take up this offer but please do let them know if you would prefer not to take part in the survey. The survey itself will take place between 20 November and 22 December.

If you have responded as a consultee on a recent planning application you may receive an email from us during the week commencing 13 November informing you of the survey. You will then be sent a link to an online survey during the week commencing 20 November.

The results of these surveys will be used to improve the planning service provided to people in the National Park by the South Downs National Park Authority or one of the five host authorities which provide planning services on our behalf.

If you have any questions or concerns or would like to find out more about this research please contact