Planning Customer Satisfaction Survey
Marketing Means: Measuring the satisfaction of our planning customers
We want to provide the best possible service to customers who use planning services in the South Downs National Park. For this reason the National Park Authority has commissioned independent research agency Marketing Means (http://www.marketingmeans.co.uk/) to undertake a Planning Customer Satisfaction telephone survey on our behalf with planning applicants and agents and Parish/Town Councils who have recently used the Authority’s planning service.
If you have submitted a planning application to the South Downs National Park Authority or recently used our planning service you may receive an email from Marketing Means inviting you to tell us about your experience – either online or in a telephone interview. We hope that you will take up this offer but please do let them know if you would prefer not to take part in the survey. The survey itself will take place between 11 October and 10 December 2021.
The results of these surveys will be used to improve the planning service provided to people in the National Park by the South Downs National Park Authority or one of the five host authorities which provide planning services on our behalf.
If you have any questions or concerns or would like to find out more about this research please contact CSS-Planning@southdowns.gov.uk.